You are here: Home > Our Policies
ORDER PROCESSING:
  • Same day shipping is available for Express gift baskets and gift sets if ordered by 10:00am PST.
Provided they are NOT personalized.

  • All other orders ship next day, when ordered by the close of the business day.
  • Embroidered gifts take 2-3 days to process.

EMBROIDERY SCHEDULE:

When Ordered on Friday Eve-Monday Eve- Ships Wednesday or Thursday
Ordered On Tuesday- Ships Thursday or Friday
Ordered on Wednesday- Ships Friday or Monday
Ordered on Thursday- Ships Monday or Tuesday
Ordered on Friday before 5PM- Ships Tuesday or Wednesday

Rush Embroidery Is $20.00 Extra.
Express shipping does not adjust processing times.
Shipping is calculated at checkout.

The Gift Partners Shipping Rates


Wholesale Order Amount

Fed Ex Ground

Fed Ex Express Saver (3 Day)

Fed Ex 2 Day

Fed Ex Overnight

Fed Ex 3rd Party Shipping

Up To $35.00

$11.95

$29.95

$39.95

$64.95

$3.95

$35.01 - $50.00

$12.95

$29.95

$39.95

$64.95

$3.95

$50.01 - $80.00

$14.95

$29.95

$39.95

$64.95

$3.95

$80.01 - $100.00

$15.95

$29.95

$39.95

$64.95

$3.95

$100.01 - $170.00

$16.95

$29.95

$39.95

$64.95

$3.95

$170.01 And Up

$24.95

$29.95

$39.95

$64.95

$3.95










Per Item/ Per Address
HI and AK Addresses will be charged USPS Rates

Your Fed Ex account can be used. We charge a nominal fee for Third-Party Billing.

GUARANTEES, RETURNS & REFUNDS: The satisfaction of our customers is of the utmost importance to us at The Gift Partners. If you are not satisfied with a purchase, we will happily replace or exchange items, upon receipt of the returned original product, within 7 days. Please contact us via telephone within 48 hours of receipt for an authorized return. Only authorized returns will be accepted. Call us at 1.866.776.7901 for return information and authorization.
  • Refunds due to our error will be issued a call tag at our expense.
  • Refunds are for the product price minus shipping charges incurred.
  • Refunds will be applied after we receive the gift in the original condition.
  • Refunds will not be given for outdated images or descriptions on your website.
  • Personalized items cannot be refunded.

SUBSTITUTIONS: Photos may show items that are seasonal or no longer available. We reserve the right to replace items with another of equal or greater value based on availability. Ribbon colors may vary. Prints and patterns may vary.

METHODS OF PAYMENT: We accept Visa, Mastercard, DISCOVER and AMEX (American Express). We also accept company checks and can set up corporate accounts. We do Accept Paypal.

ORDERING INFORMATION: Orders can be placed from the website at any time. Please note that ordering early is the best way to ensure product availability.

SHIPPING: The Gift Partners currently ship within the Continental United States, utilizing Fed Ex or the United States Postal Services, unless otherwise requested or specified. International Shipping is through USPS .

Shipping time varies, depending upon the Fed Ex shipping schedule. Please provide complete address, including street, apartment or suite number, city, state and zip code. Whenever possible, please include a telephone number for the recipient. Complete addresses and telephone will help to avoid a re-delivery charge.
Re-delivery charge will be calculated based on the gift and delivery area.

Re-Routing a package to another address will be $13.00 as charged by FedEx.

We are unable to deliver to P.O. Boxes with Fed Ex all P.O. Addresses will be shipped via USPS.

CLAIMS: For in-transit damages, claims must be filed according to the individual carrier's rules. Should your gift be damaged while being shipped, please be sure to retain all packaging in order to process your claim.
It is our policy to submit all claims for lost or stolen packages. Refunds are based on the carrier's decision after they provide proof of delivery. If your client has a signature release on file, please remember that FedEx will leave the package on their property without a signature.

COPYRIGHT NOTICE:
The Gift Partners images are for your use when you become an approved partner. These images are for products that we make and ship. Using our images to produce your own baskets is prohibited and will result in immediate termination from our program. We do periodic checks to make sure our copyright is not being violated.

PRIVACY STATEMENT: We feel very strongly about respecting our customer's privacy. We will not sell, trade or openly provide information to any other parties. Information furnished by you, our valued customer, is used solely for our own purposes, including processing orders and alerting you of any updated information regarding The Gift Partners.

QUESTIONS OR COMMENTS: Please feel free to contact us with any questions or comments you might have via email (sales@thegiftpartners.com) or telephone at 1.866.776.7901